Welcome to www.ametyvshop.com. To ensure that you have a clear understanding of our refund policy, please read the following refund terms carefully. If you have any questions, please feel free to contact us.
Refund Application
Scope: We provide refund services to ensure your shopping satisfaction. You can apply for a refund within 30 days after receiving the goods. Please note that some products may not be eligible for a refund, please see below for details.
How to apply: To apply for a refund, please submit a return application through the Return Application Page or send your application by email to serve@ametyvshop.com Please provide the order number, reason for refund and relevant photos (if applicable).
Refund Conditions
Product Condition: The product for refund application must be kept in its original packaging, unused and intact. The product must be returned within 30 days of receipt.
Non-returnable items: The following items are generally not eligible for a refund:
Customized or personalized items
Sale or discounted items (if specified)
Opened or used items
Gift cards and digital products
Refund processing
Refund time: Once we receive the return and confirm that it is eligible for a refund, we will process the refund. Refund processing time is usually 5-7 business days, which may vary depending on the bank or payment method.
Refund method: Refunds will be refunded to the original payment method. Please note that payment processing fees and shipping costs are generally not refundable unless it is due to our error or product quality issues.
Return shipping costs
Shipping costs: Return shipping costs are generally borne by the customer unless the product is quality-defective or shipped incorrectly. We recommend that you use a tracked mail service to ensure the safe delivery of your return.
Shipping reimbursement: In certain circumstances (such as defective or wrongly shipped products), we may provide return shipping reimbursement. Please contact customer service for more information.
Exchanges
Exchange policy: If you would like to exchange an item instead of a refund, please request a return first and state your exchange needs during the return process. After receiving the return, we will process the exchange and send the new item. The shipping cost of the exchanged item is borne by the customer unless it is due to our error or product quality problem.
Refund Dispute
Solution: If you have any questions or disputes about the refund processing, please contact our customer service as soon as possible. We will do our best to resolve your issue and ensure your satisfaction.
Modification and Cancellation of Refund Application
Modification Application: If you need to modify or cancel a submitted refund application, please contact us by email or online customer service as soon as possible.
Refund Cancellation: In some cases, if you withdraw your refund application or the product has been processed, the refund application may not be canceled.
Modification of Refund Terms
We may update these refund terms from time to time. Any modifications will be posted on this website and will take effect immediately. Please check regularly to understand the latest refund policies and terms.
Contact Us
If you have any questions or concerns regarding a refund, please contact us at:
Email: serve@ametyvshop.com
Thank you for choosing www.ametyvshop.com. We are committed to providing quality service and hope that you will be satisfied when using our refund service.